Frequently Asked Questions

Product

Are KIOSKIN products dermatologist-tested?

Yes. All KIOSKIN products are dermatologically tested for skin compatibility and developed with sensitive skin in mind.

Are your products suitable for sensitive skin?

Our formulas are thoughtfully developed to provide gentle yet effective care for a variety of skin types, including sensitive and acne-prone skin. However, as skin can respond differently to new products, we recommend performing a patch test on a small area before full application to ensure the product is suitable for your skin.

Can I use multiple KIOSKIN products together?

Yes. Our products are designed to work well together. Apply from the lightest to heaviest texture, and introduce new products one at a time.

Can I use KIOSKIN after a skin procedure?

While our products may generally be used after cosmetic procedures, as skin can become more sensitive post-treatments, we recommend performing a patch test before full application. For personalized guidance after intensive procedures, please consult your skincare professional.

Should I patch test?

Yes. Apply a small amount to the inner arm or behind the ear and wait 24 hours before full use.

Is KIOSKIN safe during pregnancy or breastfeeding?

KIOSKIN products are formulated with carefully selected ingredients for everyday skincare. However, because individual needs and sensitivities may vary during pregnancy or breastfeeding, we recommend reviewing the full ingredient list and consulting with your healthcare provider before introducing any new skincare products into your routine.

We also recommend performing a patch test on a small area before full application to help ensure the product is suitable for your skin.

Shipping

How much is shipping?

For US residents, a flat rate of $6.99 will be charged for shipping for orders up to $49.99. However, please note that this may vary depending on the region, such as Hawaii or Alaska.

Free shipping is offered for any orders above $50.

Which carrier do you use?

Orders are shipped via UPS, USPS, DHL eCommerce, or FedEx through our 3PL warehouse in Houston, TX.

How long will the delivery take? How can I track my order?

Orders typically arrive within 5-8 days after shipping. Once your order has shipped, you'll receive a confirmation email with a tracking number. Please allow up to 24 hours for tracking information to update.

Please note that delivery times are estimates and may be subject to occasional carrier or unforeseen delays.

Where do you ship from?

Orders are shipped from our 3PL warehouse located in Houston, Texas.

Do you ship internationally?

At this time, KIOSKIN only ships within the United States. We are working to expand our shipping destinations in the future.

What if my package is delayed?

While most orders arrive within the estimated delivery window, shipping carriers may occasionally experience delays due to weather, holidays, or other unforeseen circumstances. If you have concerns about your order, please contact our support team.

What happens if I entered the wrong shipping address?

We are unable to change your shipping address or modify your order once it has been processed. Please double-check your address during checkout to avoid delivery issues.

We are not responsible for lost or undelivered packages due to incorrect or incomplete shipping information provided at checkout.

My tracking hasn't updated. What should I do?

Tracking information may take up to 24-48 hours to update after your order has shipped. If your tracking has not changed after that time, please contact our support team for assistance.

Orders/Support

How long does it take to process my order?

All orders are processed within 1-2 business days (excluding weekends and holidays) after receiving your order confirmation email.

Orders placed after 11:00 AM (CST) will be processed the next business day. You will receive another tracking notification once your order has been shipped.

During high-volume periods (promotions, product launches, holidays), processing times may be slightly longer. We appreciate your patience and will keep you updated on your order status.

Can I change or cancel my order?

We begin processing orders as quickly as possible to ensure fast delivery. If you need to make changes or cancel your order, please contact us as soon as possible. Once an order has been processed or shipped, we may not be able to modify or cancel it.

Orders placed after 11:00 AM (CST) will be processed the next business day. You will receive another tracking notification once your order has been shipped.

During high-volume periods (promotions, product launches, holidays), processing times may be slightly longer. We appreciate your patience and will keep you updated on your order status.

What if my order arrives damaged or incorrect?

If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery with your order number and photos of the product and packaging. Our team will work with you to resolve the issue as quickly as possible.

What if my package is marked as delivered but I haven't received it?

Please check around your delivery location, with neighbors, or with your local carrier. If you are still unable to locate your package, contact our support team and we'll do our best to assist you.

Refunds/Cancellation

Can I cancel my order?

We process orders quickly (within 24 hours) to ensure fast delivery. If you need to cancel or change your order, please contact us as soon as possible.

Once an order has been processed or shipped, we may not be able to cancel it.

I ordered your products. Can I make a return?

We accept returns of unused and unopened products within our 30-day return policy. To be eligible for a return, items must be in their original condition and packaging.

For hygiene and safety reasons, we are unable to accept returns, exchanges, or refunds for:

Opened or used products
Change of mind after opening the product
Personal preference regarding texture, scent, or finish
Incorrect item selection made at checkout

If you received a damaged, defective, or incorrect item, please contact our support team at support@kioskinglobal.com within 7 days of delivery, and we will do our best to assist you.

We kindly encourage customers to review their order carefully before completing their purchase.

How do I start a return?

To start a return, please contact our customer support team at support@kioskinglobal.com with your order number and the reason for the return. If your return is approved, we will provide further instructions.

When will I receive my refund?

Once your return has been received and inspected, we will notify you of the approval status. If approved, your refund will be issued to your original payment method. Please note that it may take several business days for your bank or card provider to process the refund.

Can you refund to another card?

Refunds can only be processed to the original payment method used for the purchase. Unfortunately, we are unable to issue refunds to a different card or payment account.

Are shipping charges refundable?

Original shipping charges are non-refundable unless the return is due to a damaged, defective, or incorrect item.

I experienced skin irritation after using the product. What should I do?

We're sorry to hear that you've experienced discomfort while using our product.

If irritation occurs, please discontinue use immediately and contact our customer support team. To help us better understand and assist with your concern, we may request the following information:

Product name
Expiration date or batch information
Photos of the affected area
A detailed description of the symptoms experienced

Please note that individual skin reactions may vary depending on skin type, sensitivity, and other personal factors. We recommend performing a patch test before introducing any new skincare product into your routine.

Still Need Help?

Can't find the answer you're looking for? Our support team is happy to help.

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